Life First TC

FAQ

The course involves hands-on practice sessions so please, wear something comfortable that you can move around in. If you have long hair, it's best to wear it back. Please do not wear lip stick. Also, please follow any additional recommendations included in your class confirmation email.

What should I wear?

Course Textbooks are a mandatory requirement for all fully in-person AHA classes. When you purchase a spot in one of our courses, the cost of the book is included. Trainers that do not provide their students a course textbook are in breach of AHA guidelines which puts customers at risk of incorrect/ incomplete training. Life First Training Center is an Approved American Heart Association Training Center. We follow all AHA guidelines including course time length and textbook requirements to protect you, our students. Students are required to have the current AHA textbook for the course they are attending. If you believe that you already have the correct book and you are attending a BLS for Healthcare Provider course, you can bring it to the course for verification by an instructor. We may be able to give a partial refund if you do have the correct book. Please be advised that course textbooks are updated every 5 years based on the latest science. If you have further questions on our book requirements, please feel free to call or email us.

I noticed a textbook is included and required in the purchase of my course. Do I really need a book? What if I already have a book from a previous training?

All course cards are good for 2 years.

How long is the CPR/First Aid card good for?

Will there be a test?

Depending on the course you take, there may be a written exam and skills testing required as part of the course. The written exam will be multiple choice. It is unlikely that you would fail any part of testing. However, we do give one chance to re-test if you do not pass.

We accept cash, credit card, Paypal, and checks. Please see our Registration/Payment page for further info.

How do I pay for the class?

If you are taking a scheduled class or private online class/skills testing, you will receive your card within 72 hrs of the course completing. If you need your card quicker, please email us and we may be able to expedite the process for you. If you are attending a private group course, cards are usually distributed within 1-2 weeks of the course (depending on the number of participants). If you need your cards expedited, please email us.

When do I receive my CPR and/or First Aid card?

Who conducts the courses?

All courses are conducted by certified instructors. Our instructors are selected based on their experience and backgrounds. They are all well trained to assist you with any questions during the course.

Why choose Life First Training Center?

Unlike many CPR providers, LFTC is an actual American Heart Association Approved Training Center. All of our courses follow the AHA's guidelines and curriculum. Course certification cards are authentic AHA cards. Courses are approved by OSHA and EMSA. We also offer some of the most affordable rates in our areas with no hidden charges. Classes are taught in a supportive non-stressful manner to better support our students learning. We have the equipment and staff to support classes for not only individuals but large groups as well. We also follow the highest standards for decontamination of our equipment.

Would Life First come to my location for a class?

Absolutely! If you have a group of 5 or more, we can bring any class to you at no additional fee. Classes for groups less than 5 may also be scheduled at your location (home, business, school, etc) for a slightly higher fee (please see our course pages for further information). Our instructors in NorCal will travel to Stockton, Lodi, Modesto, Manteca, Tracy and the surrounding areas of the northern and central California valley. Instructors in SoCal will travel to locations in Yucaipa, Calimesa, Cherry Valley, Beaumont, Banning, Redlands, San Bernardino, Rancho Cucamonga, Riverside, Ontario, Los Angeles, Pasadena, Orange, Anaheim, Palm Springs, Moreno Valley, and many other surrounding areas in southern California. Contact us for further information. Please note that an additional travel fee may apply for long distance classes.

How do I sign up for a course?

Please see our registration/payment information page or click on "Register for a Class" on the Home page.

I see that there are a variety of different courses. How do I know which one I should take?

No problem! Call or email us and we will be happy to assist you in finding the right course for you. We will just need to know what your reason for taking the course is? We will ask you if you are taking this course for any kind of job or schooling and if so, what kind? We offer every level of CPR and First Aid training and look forward to assisting you in finding the course that best fits your needs.

How do I access my eCard?

What do I do if I need to cancel a class?

8 days or more = full refund

Less than 8 days or no-show = no refund, but you can transfer to another course 1 time only
***Online courses and skills testing are not eligible for a refund.

I am a childcare provider or a foster/adopt parent. Do you offer the training course for childcare providers?

Yes, we offer the Pediatric First Aid course with CPR for all ages. This course is approved by the Emergency Medical Services Authority of California and meets all requirements for CPR and First Aid training for childcare providers and foster/adopt parents.

I was told that I need Basic Life Support (BLS), Healthcare Provider CPR, or Professional Rescuer CPR. Do you offer that?

Yes, our BLS CPR courses meet the requirements for all individuals requiring CPR as part of a job or schooling program in the Healthcare field. BLS is the highest level of CPR training.

Are there any breaks?

Yes, for shorter classes such as morning or evening only courses, instructors will provide at least one 15 minute break during the course. For courses that are scheduled to go throughout the day, a lunch break will also be given. You may bring a lunch or leave to pick up food nearby.

What if I am late to the course?

Please arrive promptly to your scheduled course. Instructors cannot go back and teach information missed if you arrive late. If you arrive within the first 15 minutes of the course, you may still participate in the class. If you arrive later than 15 minutes after the course start time, the instructor will ask you to re-schedule. If you are attending a skills testing session, we ask that you arrive at least 10 minutes early.

Do you give discounts to Delta students taking Healthcare-related training programs such as RN and Phlebotomy?

Yes, you will receive $10 off the cost of the course if you can show proof that you are a current Delta student.

Can I take the training online?

Some courses are offered with an online option. Please see the appropriate course page for further details.

Can I pay for my class in cash?

If you would like to pay in cash, please call or email us so we can discuss this option further. Please note that students can pay with cash (must be exact change) at the course. However, this option is only available if spots are still open in the class. If the class were to fill up, this option would not be available. Therefore, we always encourage students to pay in advance to secure a spot.

I have a disability. WIll I still be able to participate in the course?

We will do everything possible to accommodate your disability so that you can participate in the training in the most comfortable way. We do ask that you please inform the staff member when signing up for the course so they can make any special arrangements that may be necessary.

Are the manikins clean?

Absolutely! We pride ourselves on the cleanliness and quality of our equipment. We follow very strict policies and procedures for decontamination of all of our equipment. We also provide barrier devices.

**COVID-19 Update: Our students' health and safety is our top priority. We have recently implemented additional changes in response to this pandemic. Some examples of these changes include social distancing, wearing masks, simulated breaths, and a variety of other things based off of recommendations from the American Heart Association, CDC, and WHO. For further questions or concerns, please email us.

I would like my course book prior to the class so that I can study. Is that possible?

Definitely! Once you have paid for the course, the book is yours. Please contact us for options for obtaining your textbook. All students who do not have their textbook in advance will be given theirs at the class.

My card is going to expire before your next scheduled course and I need a class right away. Can you help me?

Yes, we do offer private 1:1 courses, as well as 1:1 skills testing (for online courses). Please see our course pages for more information or contact us. Also, please note that if your card is an American Heart Association card, it is always good until the end of your renewal month.

What is an ecard?

Effective January 1st 2018, all American Heart Association training centers are required to switch to ecards. Ecards are the equivalent of the paper certification card that has been previously offered and are 100% authentic. Upon successful completion of one of our BLS/CPR/First Aid certification courses, you will receive an ecard invitation in your email. If you have any questions about your ecard, please call or email us. As of January 1st 2018, paper certification cards will no longer be in circulation. Please see next question for further information.

Are all CPR and First Aid providers the same?

Most definitely not! Unfortunately there are currently quite a few unauthorized providers and certification scams out there. It is always safest to use a provider that is truly authorized/affiliated with a legitimate organization such as the American Heart Association. We are one of the few Approved AHA training centers in this area. When you get a certification with us, you know it’s the real deal. Using unauthorized providers can put you at risk of liability if an emergency did occur.

I attended a class and have not received my ecard invitation email. What should I do?

If you have not received the email, please check your spam folder, as the email sometimes gets filtered there. Alternatively, once your ecard has been assigned by LFTC, you can also access it by going to www.heart.org/cpr/mycards. If you cannot access your ecard after completing these steps, please contact us by phone or email. How to claim your ecard: https://ahainstructornetwork.americanheart.org/idc/groups/ahaecc-public/@wcm/@ecc/documents/downloadable/ucm_496888.pdf

eCard authenticity statement: https://ahainstructornetwork.americanheart.org/idc/groups/ahaecc-public/@wcm/@ecc/documents/downloadable/ucm_496914.pdf

Do I receive exact same certification when doing an online and skills course vs a fully in-person course?

Yes, when you complete an online course, you will recieve an online class certificate that you will give to your instructor at your skills test appointment. Upon completion of your skills testing, you will receive a course completion ecard. This ecard is the same ecard, regardless of whether you completed the training through the hybrid (online course) option or fully in-person option. The ecard does not say that you completed your training through the online option.

I don’t see the class address next to my class, only the city. How can I find the class address?

We offer classes in multiple locations. Once a student has enrolled in a class, they are sent a confirmation email that includes all class details. Please refer to this email and read it completely.

After your ecard has been assigned to your email, you must claim your ecard. Please see your class confirmation email for details regarding claiming your ecard. You may re-access your ecard at any time by logging into the AHA account you created when you first claimed your ecard (you can access your ecard through this link: https://ecards.heart.org/student/myecards)